Policies & Client Standards

Clear policies. Better appointments.

Please review all policies before booking. These standards help protect appointment times, service quality, nail health, and the overall Pinky Promise experience.

Safety & Quality

Service Standards & Product Safety

At Pinky Promise Beauty Bar, quality and nail health are a priority.

For this reason, we prefer not to work over work completed by other nail technicians. Many salons continue to use products such as MMA acrylic, which can be damaging to the natural nail and affect the integrity of future services.

Clients are strongly encouraged to arrive with bare nails or book a soak-off service when scheduling their appointment.

Soak-Off Policy

Removal Pricing

Foreign Work Removal: $20
In-House Removal: Included with service

Please note: If a soak-off is required and not booked in advance, it may affect your appointment time or result in rescheduling.

Lateness & Cancellation Policy

Deposits, Grace Periods & Rescheduling

To maintain a consistent and professional schedule for all clients, Pinky Promise Beauty Bar provides a 20-minute grace period.

After 20 minutes, your appointment may be cancelled or require rescheduling. Late arrivals impact the quality of your service and the experience of other clients.

A 25% deposit is charged at the time of booking.
All deposits go toward your appointment.
Deposits are non-refundable and non-transferable.
Cancellations require at least 24 hours notice.

If you arrive late beyond the grace period, miss your appointment, or cancel without at least 24 hours notice, your deposit will be forfeited and a new booking will be required.

Damage & Repair Policy

72-Hour Repair Window

Pinky Promise Beauty Bar is committed to delivering high-quality, lasting results.

If any damage occurs within 72 hours of your appointment, repairs will be completed at no charge.

Clear photos of the damage must be sent to imatpinkys@icloud.com.
Repairs requested after the 72-hour window will be considered a new service.

Respecting Your Appointment

Each appointment time is reserved specifically for you. Please arrive prepared, on time, and ready for your service. Pinky Promise Beauty Bar values professionalism, respect, and consistency — and aims to provide the same experience to every client.

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